Question 1

What if I forgot my password?

Accepted Answer

If you forgot your password:
    
        Go to the Login page and click on “Forgot password”.
        Enter your registered email address.
        You will receive a link to reset your password by email.
    
    ❗ Also check your spam folder if you don’t see the email.

Question 2

How do I enable two-factor authentication?

Accepted Answer

Two-factor authentication (2FA) adds an extra layer of protection to your account:
    
        Open your account settings and go to Two-Factor Authentication.
        Click on “Enable 2FA”.
        Download the Google Authenticator app on your smartphone (iOS/Android).
        Scan the QR code and enter the 6-digit code from the app.
    
    ✅ From now on, you will need this code when logging in.

Question 3

How do I log in?

Accepted Answer

Here’s how to log in to Viadavita:
    
        Go to the Login page.
        Enter your email address and password.
        Click on “Log in”.
    
    💡 If you don’t have an account yet, you can register for free.

Question 4

How do I add partners or second parents?

Accepted Answer

You can add partners directly to a person in the wizard. In the graphical view, couples are automatically linked.
    💡 Children are automatically assigned to both parents and displayed correctly.

Question 5

How do I create a family tree?

Accepted Answer

You can create the family tree step by step in the wizard or directly in the graphical view.
    
        Start in the wizard with the oldest known person (e.g. great-grandparent).
        Add partners and children. Siblings are automatically arranged side by side.
        Switch to the graphical view to see the entire tree.
    
    ✅ You can expand or adjust the tree at any time.

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